Multiple Ways to Purchase Jeti

Pre-Owned? No Worries!

The options to purchase Jeti are plentiful. Of course, you can purchase directly from Jeti USA or any one of our many authorized dealers, but there is another option – purchase a pre-owned one! Often times, you can spot a Jeti transmitter for sale from other Jeti owners! You might want to purchase a transmitter from your buddy at your local field, or even snag a great deal off one of the forums. However, we know that the uncertainty of purchasing pre-owned electronics can cause a bit of internal turmoil, but we wanted to let you know it doesn’t have to be that way!

Jeti products, especially the transmitters, hold up very well over time, so the chances of any issues occurring are very slim. In addition, Jeti USA is the one-and-only authorized service center for all Jeti products purchased in the United States. This means that, if for any reason you do run into a problem, you can deal directly with us, even if you did not purchase it through us.

At Jeti USA, we record the serial numbers of all transmitters that leave our door – and since we are the only USA importer, all transmitters legally purchased in the United States have, at some point, touched our hands. If you are interested in a pre-owned transmitter, and you know the serial number, we can verify purchase date, and validate whether or not it is still under manufacture warranty.

We love Jeti products, and we are confident you will too. So, if that means snagging the best deal from a good friend or even another Jeti user, then why not! In the end, you are still flying (if you ask us) the best, and that makes us all happy!

When a product isn’t working as you expect it to, it can be extremely frustrating. We hope we can help clarify what to do, when to do it, and how to do it.

Returns:

I changed my mind/ or bought the wrong product. What do I do?

Eligible merchandise purchased from Esprit Tech/Model may be returned within 30 days of when you receive an order. The merchandise must be in new and unused condition and in its original packaging.

Discontinued items, items with “DNRS” in their part number, Store Demo items, Store Display items, Pre-owned items or “Close-out” items are not eligible for return.

All returned items are subject to a 10% restocking fee. The restocking fee may be waived if the customer chooses a gift certificate as credit. Absolutely no returns accepted after 30 days!

I recieved an item damaged. What can I do?

Please inspect all items when you receive them!!! You must notify us about any damaged or missing items you receive within 7 business days from the date your package is delivered. No damage/missing part claims will be accepted after 7 business days. We will let you know how to proceed when you contact us.

How do I return my item?

Please head here and fill out the Return Merchandise Form. Include this form in your package and ship to:

Attn: Returns

P.O Box 360815

Melbourne, FL, 32936 USA

What happens after I ship it?

Once we receive the package, we will inspect the product and process the return. Please allow a few days for processing. If we need to reach out, we will contact you though the information provided on the return merchandise form.

Service and Warranty:

Esprit Tech/Model is the US warranty and service center for all of the Jeti products that are sold in USA, Canada or South & Central Americas. This means that if you have an issue with any Jeti item purchased through us or any of our dealers you should contact us directly to resolve the issue. All Jeti Transmitters, Receivers, Sensors, and Motors have a 24 month limited warranty (from date of purchase) against manufacturer and material defects. There is no partial warranty against damage or abuse. For details, refer to the item’s user manual.

I purchased this item and it is not working like it is supposed to. What can I do?

If you ship any of the Jeti items directly to the manufacturer in the Czech Republic without letting us know, and without following the proper return procedure, there is nothing we can do to help you.

I crashed this and need service, can you help?

Unfortunately no. Warranty only covers manufacture and material defects, and we have no way to ensure integrity of crashed items. The best decision is to replace the item.

Tag: warranty