SERVICE, WARRANTY & RETURNS

When a product isn’t working as you expect it to, it can be extremely frustrating. We hope we can help clarify what to do, when to do it, and how to do it.

Returns:

I changed my mind/ or bought the wrong product. What do I do?

Eligible merchandise purchased from Esprit Tech/Model may be returned within 30 days of when you receive an order. The merchandise must be in new and unused condition and in its original packaging.

Discontinued items, items with “DNRS” in their part number, Store Demo items, Store Display items, Pre-owned items or “Close-out” items are not eligible for return.

All returned items are subject to a 10% restocking fee. The restocking fee may be waived if the customer chooses a gift certificate as credit. Absolutely no returns accepted after 30 days!

I recieved an item damaged. What can I do?

Please inspect all items when you receive them!!! You must notify us about any damaged or missing items you receive within 7 business days from the date your package is delivered. No damage/missing part claims will be accepted after 7 business days. We will let you know how to proceed when you contact us.

How do I return my item?

Please head here and fill out the Return Merchandise Form. Include this form in your package and ship to:

What happens after I ship it?

Once we receive the package, we will inspect the product and process the return. Please allow a few days for processing. If we need to reach out, we will contact you though the information provided on the return merchandise form.

Service and Warranty:

Esprit Tech/Model is the US warranty and service center for all of the Jeti products that are sold in USA, Canada or South & Central Americas. This means that if you have an issue with any Jeti item purchased through us or any of our dealers you should contact us directly to resolve the issue. All Jeti Transmitters, Receivers, Sensors, and Motors have a 24 month limited warranty (from date of purchase) against manufacturer and material defects. There is no partial warranty against damage or abuse. For details, refer to the item’s user manual.

I purchased this item and it is not working like it is supposed to. What can I do?

Contact us directly! We will let you know how to proceed on a case by case basis.

If you ship any of the Jeti items directly to the manufacturer in the Czech Republic without letting us know, and without following the proper return procedure, there is nothing we can do to help you.

I crashed this and need service, can you help?

Unfortunately no. Warranty only covers manufacture and material defects, and we have no way to ensure integrity of crashed items. The best decision is to replace the item.